Let’s Go Over This Again

I’ve got some interesting and vital news to pass on to you coming up… but I think this needs addressing first…

In watching my own email boxes, it’s apparent scam emails are perhaps on a bit of an increase. Blame AI… bored web kiddies… doesn’t matter.

What’s important is learning to recognize these nuisances right away and simply deleting them.

What I’m seeing a of lately are phony notices about full mailboxes, accounts over quota, and passwords needing to be updated. These usually contain a common “tell” you want to be aware of.. and a “perspective” that needs to be developed.

We’ve discussed the “mouse over” rule several times, and it bears repeating. Mouse Over simply means running your mouse pointer over any link, button or URL in an email… a hyper-link that will take you to a new web page if clicked.

First thing… DO NOT CLICK… just read. Either in a small pop up window or in the lower corner of your browser, you’ll see the actual destination of that URL… regardless of what the button or link says on the page. All kinds of strange domain names will pop up, and they will normally be nothing like the company you THINK the email is from. They’ll sometimes have long complicated codes too… so just throw that email away.

In terms of perspective… well we’re talking what should you expect from this company or business emailing you? Warnings are one thing… but the one stop “click here an fix it all” is a dead giveaway.

If COOLCOM sends you a quota warning email, we’ll just inform you of the problem… and then ask you to login to your account… to go the support desk. Our links if provided will either be COOLCOM.com or ClientCentre.ca. (mouse over them… see the same URL is in the lower left of your window or in a pop up?) We certainly won’t be sending you to hoombanga.ru/js7He?goofy. (that goes nowhere by the way).

So, the same when you get a notice supposedly from your bank, or WalMart, or whatever account… read slowly. What are they asking you to do? No legitimate company asks you to enter an updated card number or your old password on an email link… they just don’t.

If you have an account there, login to it separately (not from the email). If you don’t, then call them or email them directly at their support address… just don’t click these links.

Our ClientCentre has a password reset tool… and you enter your username to have a authorization sent to the email address WE have on record for you… and only then can you reset your pwd.

So, again… just a reminder and refresher… and if at all in doubt… ask us.